1. Thank you for your interest in ordering with us - Gem Aquarist Technical Services LLC (hereinafter referred to with terms such as "us", "our", "we").
  2. By ordering with us you are agreeing to our terms and conditions of sale. Any derogation of the terms must be expressly agreed to in advance in writing.
  3. Our invoices are payable prior to delivery. In the event of non-payment we reserves the right to withhold items/services or refuse delivery until receipt of payment.
  4. After delivery of the order, if any item is deemed to be defective, a complaint shall be raised to us immediately. In order for it to be admissible, we must be notified by means of the ​contact form submitted through this website within 3 days from the delivery of the goods.
  5. If any item carries a warranty, such is warranted by the original manufacturer and not by us.
  6. For equipments carrying warranty from the manufacturer through web forms, the client is responsible to register the warranty in the manufacturer's website within the stipulations set by the manufacturer.
  7. An unused item could be returned to us with valid reasons within 7 days from the date of delivery, in its original delivered condition with the original unopened packaging, with return postage paid by you. You will receive a refund less the return courier charges.
  8. We undertake to do our best to supply ordered products within the agreed timeframe. However in the rare event of the ordered item being out of stock due to unforeseen circumstances like the item in stock failing pre-shipment inspection, or due to system inventory or pricing errors etc. We will intimate you of any such issues at hand and we might suggest suitable alternatives if available, either at the same cost or with a cost difference.
  9. It is your sole discretion to either accept or reject the alternative(s) offered with the price difference if any. If you choose to refuse the alternative and cancel the order we will effect a full refund of any payments made by you in this regards. In case of negative price difference we will refund the difference amount and in case of a higher price for the alternative we will invoice you for the new price and the balance needs to be paid by you before delivery.
  10. These terms and conditions are subject to change and whatever is current at the time of your order will be applicable to that sale.
  11. All our contractual relations will be governed exclusively by United Arab Emirates law.